Privacy Policy

1. Introduction

Welcome to STARBOX ("we", "our", "us"), an OTT entertainment platform operated under our parent company JAAN RECORDS, headquartered at Vinayak Bhawan, New Town, Kolkata (WB) 700157, India. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.starbox.in or use our services. By using our platform, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: name, email address, phone number and other details you provide when contacting us or registering for our services.
• Usage Data: pages visited, content viewed, watch history, device type, browser and interaction data collected automatically.
• Device & Log Data: IP address, operating system, unique device identifiers and diagnostic data.
• Communication Data: records of your correspondence with us via email or our contact forms.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate and improve our OTT platform and services;
• Personalise content recommendations and your viewing experience;
• Respond to enquiries, support requests and feedback;
• Send service updates, announcements and (with consent) promotional communications;
• Analyse usage trends to improve our content and platform performance;
• Comply with legal obligations and protect our rights and users.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to remember preferences, understand usage and improve our services. You can control cookies through your browser settings; disabling them may affect certain features of the platform.

5. Sharing of Information

We do not sell your personal information. We may share information only with:

• Service providers who assist in operating our platform (hosting, analytics, payment processing) under confidentiality obligations;
• JAAN RECORDS and affiliated entities for operational purposes consistent with this policy;
• Legal authorities when required by law, regulation or to protect rights, safety and property.

6. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law, after which it is securely deleted or anonymised.

8. Your Rights

You may request to:

• Access the personal information we hold about you;
• Correct or update inaccurate information;
• Request deletion of your personal data, subject to legal requirements;
• Opt out of marketing communications at any time.

To exercise these rights, contact us at supportstarboxott@gmail.com.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us so we can remove it.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: starboxott.india@gmail.com / supportstarboxott@gmail.com
• Phone: +91 96083 65423
• Address: Vinayak Bhawan, New Town, Kolkata (WB) 700157, India
• Website: www.starbox.in